Chatbot Terms of Use

These Terms of Use (“Terms”) govern your use of the AI-powered chatbot assistant (“Chatbot”) operated by MoyaHost B.V., a private limited company registered in the Netherlands (KVK number: 98596411), with its registered address in Rotterdam, the Netherlands (“MoyaHost,” “we,” “us,” “our”). By initiating a conversation with the Chatbot, you (“User,” “you”) acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms apply in addition to MoyaHost’s general Privacy Policy and Cookie Policy, which are incorporated by reference.

• Chatbot: The AI-powered conversational assistant embedded on moyahost.ai, powered by large language model (LLM) technology.
• Conversation: A session of messages exchanged between you and the Chatbot within a single browser session or chat window.
• Personal Data: Any information that can identify you directly or indirectly, as defined under the GDPR (Regulation (EU) 2016/679).
• EU AI Act: Regulation (EU) 2024/1689 of the European Parliament and of the Council on Artificial Intelligence.
• GDPR: General Data Protection Regulation (EU) 2016/679, as implemented in the Netherlands through the Uitvoeringswet AVG.
• Human Agent: A real member of the MoyaHost team who can assist you following escalation from the Chatbot.

In accordance with Article 50(1) of the EU AI Act (enforceable from 2 August 2026), MoyaHost is required to ensure that users are clearly informed when interacting with an AI system. This disclosure is made at the start of every conversation.

The Chatbot is an artificial intelligence system — not a human. It uses large language model technology to understand and respond to your questions. While it is designed to be helpful and accurate within its knowledge base, it does not have human judgement, emotions, or professional qualifications.

The Chatbot is classified as a limited-risk AI system under the EU AI Act. It is used solely for the following purposes:

• Answering questions about MoyaHost’s services, pricing, and processes
• Collecting initial enquiry information to help our team respond efficiently
• Directing users to appropriate resources or human support

You agree to use the Chatbot only for lawful purposes and in a manner consistent with these Terms. You must not use the Chatbot to:

• Submit false, misleading, or fraudulent information
• Attempt to manipulate, deceive, or “jailbreak” the AI system
• Share sensitive personal data unnecessarily (such as payment card numbers, government ID numbers, BSN, or medical information)
• Use abusive, threatening, discriminatory, or unlawful language
• Attempt to extract proprietary system instructions or confidential business information
• Use automated scripts, bots, or tools to interact with the Chatbot
• Attempt to use the Chatbot for purposes prohibited under Article 5 of the EU AI Act

MoyaHost reserves the right to terminate or restrict a conversation at any time if these Terms are violated.

The Chatbot is designed to provide helpful and accurate information based on MoyaHost’s knowledge base. However, AI systems have inherent limitations and you should be aware of the following:

• The Chatbot may occasionally produce inaccurate or incomplete responses. Always verify critical information with a Human Agent.
• The Chatbot’s knowledge reflects content available at the time of its last update and may not reflect the most recent changes to pricing, services, or availability.
• Responses are generated automatically and do not constitute professional advice — legal, financial, technical, or otherwise.
• The Chatbot cannot access external websites, databases, or real-time information unless explicitly integrated.

MoyaHost processes personal data in accordance with the General Data Protection Regulation (GDPR / AVG) and the Dutch Uitvoeringswet AVG. Our lead supervisory authority is the Autoriteit Persoonsgegevens (AP).

What data we collect through the Chatbot

• The content of your messages (conversation transcript)
• Any personal information you voluntarily provide (such as name, email address, or company name)
• Technical data such as session identifiers and browser type
• Timestamp of the conversation

Legal bases for processing

Retention

Conversation logs are retained for a maximum of 90 days for quality assurance purposes, after which they are deleted. If a conversation results in a client relationship, relevant data is retained in accordance with our general Privacy Policy.

Sub-processors

The Chatbot is powered by third-party AI infrastructure. All sub-processors are subject to Data Processing Agreements and, where applicable, Standard Contractual Clauses for international transfers. A current sub-processor list is available on request at [email protected].

Your rights under GDPR (Articles 15–22)

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate data.
• Erasure: Request deletion of your data.
• Restriction: Limit how we process your data.
• Portability: Receive your data in a machine-readable format.
• Object: Object to processing based on legitimate interests.

To exercise any of these rights, contact [email protected]. We will respond within one month, extendable by two months for complex requests (Article 12(3)).

MoyaHost is committed to ensuring that you can always reach a human when needed. In line with the EU AI Act’s human-centric approach, the Chatbot is designed to escalate to a Human Agent in the following circumstances:

• You request a human by typing “human,” “person,” “medewerker,” or similar
• The Chatbot is unable to answer your question after reasonable attempts
• Your query relates to a complaint, dispute, or sensitive matter
• The conversation indicates urgency or distress

Escalation is asynchronous. When escalated, your conversation transcript is passed to our team and a Human Agent will respond by email or your preferred contact method. This is not a live chat service. Our team responds during Dutch business hours (Monday–Friday, 09:00–17:30 CET). We aim to respond to all escalated conversations within one business day.

All content generated by the Chatbot, including responses, suggestions, and recommendations, is the property of MoyaHost B.V. or its licensors. You may use Chatbot responses for your own personal or business reference purposes but may not reproduce, publish, or commercially exploit them without our prior written consent.

Content you submit to the Chatbot remains yours. You grant MoyaHost a limited licence to process that content solely for the purpose of providing the Chatbot service and for internal quality and safety review.

To the fullest extent permitted by applicable Dutch and EU law:

• MoyaHost provides the Chatbot “as is” and makes no warranties, express or implied, as to its accuracy, completeness, fitness for a particular purpose, or uninterrupted availability.
• MoyaHost is not liable for any loss or damage arising from your reliance on Chatbot responses without independent verification.
• MoyaHost is not liable for any indirect, consequential, or special damages arising from your use of or inability to use the Chatbot.
• Nothing in these Terms limits MoyaHost’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Dutch law.

The Chatbot is intended for business enquiry and information purposes only. It is not designed for use in situations involving emergencies, medical decisions, legal proceedings, or any matter where an error could cause serious harm.

These Terms are governed by and construed in accordance with the laws of the Netherlands. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Rotterdam, the Netherlands, without prejudice to your rights as a consumer under applicable mandatory EU law.

MoyaHost B.V. is registered with the Netherlands Chamber of Commerce (Kamer van Koophandel) under KVK number 98596411.

MoyaHost may update these Terms from time to time to reflect changes in legislation, our services, or best practice. When we make material changes, we will update the “Last updated” date at the top of this page and notify users via the website or in-chat notifications at least 30 days before significant changes take effect. Your continued use of the Chatbot after changes are posted constitutes acceptance of the updated Terms. Previous versions are available on request.

If you have any questions about these Terms, the Chatbot, or how your data is processed, please contact us using the details below. We aim to respond to all enquiries within two business days.

If you believe your data protection rights have been violated and we have not resolved your complaint satisfactorily, you have the right to lodge a complaint with the Autoriteit Persoonsgegevens (AP) at www.autoriteitpersoonsgegevens.nl.