{"id":3,"date":"2025-10-24T07:26:55","date_gmt":"2025-10-24T07:26:55","guid":{"rendered":"https:\/\/moyahost.ai\/?page_id=3"},"modified":"2026-06-12T12:30:49","modified_gmt":"2026-06-12T12:30:49","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/moyahost.ai\/nl\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<meta charset=\"UTF-8\">\n  <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n  <title>Privacy Policy \u2014 MoyaHost.ai<\/title>\n  <style>\n    \/* \u2500\u2500 Brand tokens \u2500\u2500 *\/\n    :root {\n      --forest:      #1B443B;\n      --forest-l:    #2A6657;\n      --forest-d:    #122E28;\n      --mint:        #D4EDE8;\n      --mint-l:      #EAF6F4;\n      --light:       #F2F8F6;\n      --mid:         #4A6B63;\n      --charcoal:    #1A2B26;\n      --white:       #FFFFFF;\n      --border:      #D4EDE8;\n    }\n\n    \/* \u2500\u2500 Reset & base \u2500\u2500 *\/\n    *, *::before, *::after { box-sizing: border-box; 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}\n\n    \/* \u2500\u2500 Callout boxes (legal basis, category-style) \u2500\u2500 *\/\n    .info-box {\n      font-size: 14px;\n      color: var(--mid);\n      line-height: 1.65;\n      margin-bottom: 14px;\n      padding: 12px 16px;\n      background: var(--light);\n      border-left: 3px solid var(--forest);\n      border-radius: 0 4px 4px 0;\n    }\n\n    .info-box strong {\n      color: var(--forest);\n      font-weight: 600;\n    }\n\n    \/* \u2500\u2500 Highlight section (contact \/ rights) \u2500\u2500 *\/\n    .manage-section {\n      background: var(--light);\n      border: 1px solid var(--border);\n      border-radius: 8px;\n      padding: 28px 28px 24px;\n      margin-top: 40px;\n    }\n\n    .manage-section h2 {\n      border-bottom: none;\n      margin-top: 0;\n      padding-bottom: 0;\n      font-size: 18px;\n      margin-bottom: 14px;\n    }\n\n    .manage-section p {\n      font-size: 14px;\n      color: var(--mid);\n      line-height: 1.7;\n      margin-bottom: 12px;\n    }\n\n    .manage-section ul {\n      list-style: none;\n      margin: 0 0 12px 0;\n      padding: 0;\n    }\n\n    .manage-section li {\n      position: relative;\n      font-size: 14px;\n      color: var(--mid);\n      line-height: 1.65;\n      padding-left: 22px;\n      margin-bottom: 8px;\n    }\n\n    .manage-section li::before {\n      content: '';\n      position: absolute;\n      left: 4px;\n      top: 9px;\n      width: 6px;\n      height: 6px;\n      border-radius: 50%;\n      background: var(--forest-l);\n      opacity: 0.7;\n    }\n\n    .manage-section a {\n      color: var(--forest-l);\n      text-decoration: none;\n      border-bottom: 1px solid var(--mint);\n    }\n\n    .manage-section a:hover { border-color: var(--forest); }\n\n    \/* \u2500\u2500 Tag badges (legal basis labels) \u2500\u2500 *\/\n    .category-badge {\n      display: inline-flex;\n      align-items: center;\n      gap: 6px;\n      background: var(--forest);\n      color: var(--mint);\n      font-size: 12px;\n      font-weight: 600;\n      letter-spacing: 0.06em;\n      padding: 4px 12px;\n      border-radius: 3px;\n      margin-bottom: 10px;\n    }\n\n    .category-badge::before {\n      content: '';\n      display: inline-block;\n      width: 6px;\n      height: 6px;\n      border-radius: 50%;\n      background: var(--mint);\n      opacity: 0.7;\n    }\n\n    \/* \u2500\u2500 Footer attribution \u2500\u2500 *\/\n    .policy-footer {\n      margin-top: 40px;\n      padding-top: 20px;\n      border-top: 1px solid var(--mint-l);\n      text-align: center;\n      font-size: 12px;\n      color: var(--mid);\n      opacity: 0.75;\n    }\n\n    .policy-footer a {\n      color: var(--forest-l);\n      text-decoration: none;\n    }\n\n    \/* \u2500\u2500 Responsive \u2500\u2500 *\/\n    @media (max-width: 600px) {\n      .policy-hero h1 { font-size: 26px; }\n      .policy-dates    { flex-direction: column; gap: 4px; }\n    }\n  <\/style>\n\n\n\n<div class=\"page-wrapper\">\n\n  <!-- \u2500\u2500 Hero \u2500\u2500 -->\n  <header class=\"policy-hero\">\n    <div class=\"policy-hero-inner\">\n      <span class=\"policy-label\">Legal &amp; Privacy<\/span>\n      <h1>Privacy Policy<\/h1>\n      <div class=\"policy-dates\">\n        <p>Effective date: September 4, 2025<\/p>\n      <\/div>\n    <\/div>\n  <\/header>\n\n  <!-- \u2500\u2500 Intro \u2500\u2500 -->\n  <div class=\"prose\">\n    <p>MoyaHost B.V. (\u201cMoyaHost,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d), a company incorporated under the laws of the Netherlands and registered with the Dutch Chamber of Commerce (KVK), is committed to protecting the privacy of individuals (\u201cUsers,\u201d \u201cyou,\u201d or \u201cyour\u201d) who interact with the chatbot service (\u201cService\u201d) provided to our clients (\u201cClient\u201d) and embedded on their websites. This Privacy Policy explains how we collect, use, store, and protect personal data in compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016\/679). It applies to Users interacting with the chatbot and Clients providing website content for the Service.<\/p>\n  <\/div>\n\n  <!-- \u2500\u2500 1. Who We Are \u2500\u2500 -->\n  <h2>1. Who We Are<\/h2>\n  <div class=\"prose\">\n    <ul>\n      <li><strong>Identity:<\/strong> MoyaHost B.V., a Dutch B.V. registered with the KVK.<\/li>\n      <li><strong>Contact:<\/strong> For questions or to exercise your GDPR rights, contact our support team at <a href=\"mailto:support@moyahost.ai\">support@moyahost.ai<\/a>.<\/li>\n      <li><strong>Role:<\/strong> MoyaHost acts as a data processor on behalf of the Client (the data controller), who determines the purposes and means of processing personal data via the Service. For Client-provided website content, MoyaHost is a data controller.<\/li>\n    <\/ul>\n  <\/div>\n\n  <!-- \u2500\u2500 2. Data We Collect \u2500\u2500 -->\n  <h2>2. Data We Collect<\/h2>\n  <div class=\"prose\">\n    <p>The Service currently does not collect personal data from Users, as it only answers FAQs based on indexed website pages. In the future, if the Client upgrades to features like WhatsApp Integration, Customer Story, Call Me Back, Booking Agent, or Custom Solution, the following personal data may be collected:<\/p>\n\n    <h3>User-provided data<\/h3>\n    <ul>\n      <li><strong>WhatsApp Integration:<\/strong> Name, phone number, WhatsApp ID, and message content.<\/li>\n      <li><strong>Customer Story:<\/strong> Name, email, feedback, or testimonials provided voluntarily.<\/li>\n      <li><strong>Call Me Back:<\/strong> Name, phone number, and preferred call-back time.<\/li>\n      <li><strong>Booking Agent:<\/strong> Name, email, phone number, booking details (e.g., appointment dates, times, or preferences).<\/li>\n      <li><strong>Custom Solution:<\/strong> Any personal data required for tailored functionality (e.g., order numbers, user preferences), as specified by the Client.<\/li>\n    <\/ul>\n\n    <h3>Automatically collected data<\/h3>\n    <ul>\n      <li>Usage data (e.g., interaction logs, timestamps, device type, browser, IP address) for analytics and service improvement.<\/li>\n      <li>Cookies or similar technologies (if enabled) to maintain preferences or analyse usage, as detailed in our Cookie Policy, if applicable.<\/li>\n    <\/ul>\n\n    <h3>Client-provided data<\/h3>\n    <ul>\n      <li>Website content (e.g., publicly available pages) used to create the knowledge base, which may include non-personal data or, if applicable, personal data with the Client&#8217;s authorization.<\/li>\n    <\/ul>\n  <\/div>\n\n  <!-- \u2500\u2500 3. How We Collect Data \u2500\u2500 -->\n  <h2>3. How We Collect Data<\/h2>\n  <div class=\"prose\">\n    <ul>\n      <li><strong>Directly from Users:<\/strong> Through chatbot interactions (e.g., form submissions for Call Me Back or Booking Agent features).<\/li>\n      <li><strong>Automatically:<\/strong> Via Botpress&#8217;s cloud platform (e.g., usage logs, IP addresses).<\/li>\n      <li><strong>From Clients:<\/strong> Website content provided for indexing, which may contain personal data if explicitly authorized by the Client.<\/li>\n    <\/ul>\n  <\/div>\n\n  <!-- \u2500\u2500 4. Why We Process Data (Legal Bases) \u2500\u2500 -->\n  <h2>4. Why We Process Data (Legal Bases)<\/h2>\n  <div class=\"prose\">\n    <p>We process data based on the following GDPR-compliant legal bases:<\/p>\n\n    <div class=\"info-box\">\n      <span class=\"category-badge\">Consent \u2014 Article 6(1)(a)<\/span><br>\n      For personal data collected via future features (e.g., WhatsApp messages, booking details), we will obtain explicit, informed consent through opt-in mechanisms (e.g., checkboxes, in-chat confirmations).\n    <\/div>\n\n    <div class=\"info-box\">\n      <span class=\"category-badge\">Contract \u2014 Article 6(1)(b)<\/span><br>\n      To provide the Service to the Client (e.g., indexing website content) or fulfil User requests (e.g., booking appointments).\n    <\/div>\n\n    <div class=\"info-box\">\n      <span class=\"category-badge\">Legitimate Interests \u2014 Article 6(1)(f)<\/span><br>\n      For usage analytics, service improvement, and security (e.g., detecting unusual activity), provided it does not override Users&#8217; rights. A Legitimate Interests Assessment is available upon request.\n    <\/div>\n\n    <div class=\"info-box\">\n      <span class=\"category-badge\">Legal Obligation \u2014 Article 6(1)(c)<\/span><br>\n      To comply with GDPR or other legal requirements (e.g., responding to data subject requests).\n    <\/div>\n  <\/div>\n\n  <!-- \u2500\u2500 5. How We Use Data \u2500\u2500 -->\n  <h2>5. How We Use Data<\/h2>\n  <div class=\"prose\">\n    <ul>\n      <li>To operate the Service (e.g., answering FAQs, processing bookings).<\/li>\n      <li>To enable future features (e.g., WhatsApp communication, call-back scheduling, or custom solutions).<\/li>\n      <li>To improve the Service through analytics (e.g., usage patterns).<\/li>\n      <li>To ensure security (e.g., monitoring for data breaches).<\/li>\n      <li>To comply with legal obligations (e.g., GDPR rights fulfilment).<\/li>\n    <\/ul>\n    <p>Data is processed only for the purposes specified and not beyond what is necessary (data minimisation principle, Article 5(1)(c)).<\/p>\n  <\/div>\n\n  <!-- \u2500\u2500 6. Data Sharing and Storage \u2500\u2500 -->\n  <h2>6. Data Sharing and Storage<\/h2>\n  <div class=\"prose\">\n    <p><strong>Data Processor:<\/strong> The Service is hosted on Botpress&#8217;s cloud servers, which act as a sub-processor. Botpress complies with GDPR, and we have a Data Processing Agreement (DPA) in place. Data is stored in EU-approved locations, as per Botpress&#8217;s terms.<\/p>\n\n    <p><strong>Third Parties:<\/strong> We do not share personal data with third parties except:<\/p>\n    <ul>\n      <li>With Botpress for hosting and processing.<\/li>\n      <li>With the Client (data controller) for their business purposes (e.g., fulfilling bookings).<\/li>\n      <li>As required by law (e.g., to government authorities).<\/li>\n    <\/ul>\n\n    <p><strong>Data Transfers:<\/strong> If data is transferred outside the EU\/EEA, we ensure adequate safeguards (e.g., Standard Contractual Clauses) per GDPR Article 46.<\/p>\n\n    <p><strong>Storage Duration:<\/strong> Data is stored only as long as necessary for the purpose (e.g., until service termination or User request for deletion). Chat logs and personal data are deleted within 30 days of termination or request, unless required by law.<\/p>\n  <\/div>\n\n  <!-- \u2500\u2500 7. Your GDPR Rights \u2500\u2500 -->\n  <h2>7. Your GDPR Rights<\/h2>\n  <div class=\"prose\">\n    <p>As a User, you have the following rights under GDPR (Articles 15\u201322):<\/p>\n    <ul>\n      <li><strong>Access:<\/strong> Request a copy of your personal data.<\/li>\n      <li><strong>Rectification:<\/strong> Correct inaccurate data.<\/li>\n      <li><strong>Erasure (Right to be Forgotten):<\/strong> Request deletion of your data (e.g., via &#8220;delete my data&#8221; in-chat command, if enabled).<\/li>\n      <li><strong>Restriction:<\/strong> Limit how we process your data.<\/li>\n      <li><strong>Portability:<\/strong> Receive your data in a machine-readable format.<\/li>\n      <li><strong>Object:<\/strong> Object to processing based on legitimate interests.<\/li>\n      <li><strong>Automated Decision-Making:<\/strong> The Service does not currently involve automated decision-making with legal or significant effects. If enabled (e.g., via Custom Solution), human oversight will be ensured per Article 22.<\/li>\n    <\/ul>\n    <p>To exercise these rights, contact <a href=\"mailto:support@moyahost.ai\">support@moyahost.ai<\/a> or use in-chat options (if available). We will respond within one month, extendable by two months for complex requests (Article 12(3)). If we cannot fulfil a request, we will explain why.<\/p>\n  <\/div>\n\n  <!-- \u2500\u2500 8. Consent and Withdrawal \u2500\u2500 -->\n  <h2>8. Consent and Withdrawal<\/h2>\n  <div class=\"prose\">\n    <p>For future features collecting personal data (e.g., WhatsApp Integration, Booking Agent), we will obtain explicit consent via clear opt-in mechanisms (e.g., checkboxes, in-chat confirmations) before processing. You may withdraw consent at any time by contacting <a href=\"mailto:support@moyahost.ai\">support@moyahost.ai<\/a> or using in-chat options, without affecting the lawfulness of prior processing (Article 7(3)).<\/p>\n  <\/div>\n\n  <!-- \u2500\u2500 9. Data Security \u2500\u2500 -->\n  <h2>9. Data Security<\/h2>\n  <div class=\"prose\">\n    <p>We implement technical and organizational measures to protect data, including:<\/p>\n    <ul>\n      <li>Encryption of data in transit and at rest (via Botpress&#8217;s infrastructure).<\/li>\n      <li>Access controls to limit data access to authorized personnel.<\/li>\n      <li>Regular audits to detect vulnerabilities.<\/li>\n    <\/ul>\n    <p>In case of a data breach, we will notify the Client and, if required, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) within 72 hours, and affected Users per Article 34.<\/p>\n  <\/div>\n\n  <!-- \u2500\u2500 10. Cookies and Tracking \u2500\u2500 -->\n  <h2>10. Cookies and Tracking<\/h2>\n  <div class=\"prose\">\n    <p>The Service currently does not use cookies. If cookies or similar technologies are enabled for future features, we will provide a Cookie Notice and obtain consent per the ePrivacy Directive.<\/p>\n  <\/div>\n\n  <!-- \u2500\u2500 11. Complaints \u2500\u2500 -->\n  <h2>11. Complaints<\/h2>\n  <div class=\"prose\">\n    <p>If you believe we have not addressed your concerns, you may lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.autoriteitpersoonsgegevens.nl\">www.autoriteitpersoonsgegevens.nl<\/a> or via <a href=\"mailto:support@moyahost.ai\">support@moyahost.ai<\/a>.<\/p>\n  <\/div>\n\n  <!-- \u2500\u2500 12. Updates to This Policy \u2500\u2500 -->\n  <h2>12. Updates to This Policy<\/h2>\n  <div class=\"prose\">\n    <p>We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify Users via the Client&#8217;s website or in-chat notifications at least 30 days before significant changes take effect. Continued use of the Service constitutes acceptance.<\/p>\n  <\/div>\n\n  <!-- \u2500\u2500 Contact \u2500\u2500 -->\n  <div class=\"manage-section\">\n    <h2>Contact us<\/h2>\n    <p>For questions or to exercise your rights, contact us at <a href=\"mailto:support@moyahost.ai\">support@moyahost.ai<\/a>.<\/p>\n  <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Privacy Policy \u2014 MoyaHost.ai Legal &amp; Privacy Privacy Policy Effective date: September 4, 2025 MoyaHost B.V. (\u201cMoyaHost,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d), a company incorporated under&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/moyahost.ai\/nl\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moyahost.ai\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moyahost.ai\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moyahost.ai\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moyahost.ai\/nl\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":3,"href":"https:\/\/moyahost.ai\/nl\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":357,"href":"https:\/\/moyahost.ai\/nl\/wp-json\/wp\/v2\/pages\/3\/revisions\/357"}],"wp:attachment":[{"href":"https:\/\/moyahost.ai\/nl\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}